Not happy with your purchase? Please let our customer support team know. We are more than happy to try and sort out any issues you may have.  

 

ORDER MODIFICATIONS OR CANCELLATION

If you wish to modify or cancel your order, please contact our customer support team as soon as possible. In most cases, orders are processed within hours and cannot be modified or canceled. For this reason, please make sure to double check your address and order information prior to submitting a purchase. 

 

DAMAGED/INCORRECT ORDER

We try our best to ensure product quality and accuracy, but sometimes mistakes happen and we sincerely apologize in advance for any inconvenience. If either of these rare occurrences happens to you, please take a clear photo of the item(s) and email it to us, along with your order number to: GalaxySensation@hotmail.com. Once we receive your email and verify the issue, we will get a replacement sent to you right away. 

 

ORDER NOT RECEIVED

If your item has not arrived within 21 business days after you placed your order, please contact our customer support team and we will promptly take care of you.  

 

IMPORTANT: Unfortunately, we cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be invoiced to the customer.

We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery. 

FREE PROMO PRODUCTS: We do not offer replacements nor returns on any free products, for any reason. 

 

REFUNDS/CANCELLATIONS

We accept returns on most new and unused items within 30 days.  All returns will need to be sent back to our warehouse for a full refund. Return shipping costs are nonrefundable.

Please note: there are no refunds nor cancellations on all orders 24 hours after they are placed.

If your order with us doesn’t arrive at the correct shipping address provided to us, we will gladly work with you to track your order down. If we are unable to locate your package, we will replace the item for you.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

All return items must be shipped with a tracking code. Once you ship your item, please email us the tracking code along with your order number, and a description of the item(s) you are returning.

For return instructions please email us at GalaxySensation@hotmail.com with your order number and a brief description of the items you wish to return.